Privacy Policy

Introduction and purpose of this policy

Probot (trading as probotx.io) is an automated trading bot that executes trades on behalf of the customers across multiple markets, including but not limited to Forex, Indices, and Commodities. We are committed to protecting your privacy and maintaining the security of any personal information that we receive from you. If our privacy policy changes, we will update the latest version on our official website, which will be immediately applicable to all users.

  • Any reference to ‘us’, ‘our’, ‘we’, or ‘Probot’ in this privacy policy is referred to Ptobotx.io as stated otherwise
  • Similarly, any reference to ‘you’, ‘your’, 'yours', or ‘yourself’ in this privacy policy is a reference to any of our customers and potential customers as the context requires, unless otherwise stated.
  • By opening an account with us and accessing our website and our platform, including all communication channels to contact us , we consider that you agreed, read, and understood the terms of the privacy policy along with any amendments (if any) that will govern our business relationship and after its termination.
  • This privacy policy will tell you about the details that are being collected by our platform and how we, along with our associated companies, may use them where required for the service of the purpose. We will be the authority to further decide the purpose and means of the processing of the collected information.

Type of information we collect and store

As a customer or potential customer, we may collect the following data from you, including but not limited to:

  • name
  • surname
  • contact details
  • date of birth
  • gender
  • profile description
  • location
  • employment and professional details
  • income and wealth details
  • account balances
  • financial statements
  • details of your visits to our website and application
  • device ID
  • cookie ID
  • phone device type
  • information related to account history, activity and placed orders
  • bank account details
  • e-wallet details
  • crypto account details
  • credit card details
  • IP addresses
  • record of trading behaviours, which includes products you trade with us, preferred products, and investments made by you, including the amounts invested

We collect/obtain the information stated above in multiple ways through use of our service and website, account opening procedures, demo sign up forms, website cookies, and similar tracking technologies. Further, we may obtain this information from third parties, such as publicly available sources, marketing places, social media platforms, credit card processors, and subscription based intelligence databases.

We further use cookies to store and collect information about your use of our website. They enable us to put in place personal settings and load your personal preferences to improve your experience.

In order to meet the international standards of anti-money laundering legislation and laws, we may require you to submit your photographic or non-photographic documents, including but not limited to the following:

  • utility bills
  • passport
  • driving license
  • national identity card
  • employment card
  • credit check on the individual and other information we consider necessary to perform our functions and duties.

We collect/obtain the information stated above in multiple ways through use of our service and website, account opening procedures, demo sign up forms, website cookies, and similar tracking technologies. Further, we may obtain this information from third parties, such as publicly available sources, marketing places, social media platforms, credit card processors, and subscription based intelligence databases.

We can further voluntarily ask from time to time for personal information to meet the regulations and rules. If you choose not to provide the information we requested, we may not be able to fulfil your request related to some product or service.

Disclosure of obtained information

We may disclose your obtained information to the following:

  • companies within the group of Probotx Group who provide financial and other services
  • Payment service providers, crypto trading platforms, and banks processing your transactions
  • government bodies and law enforcement agencies where required by law and in response to other legal and regulatory requirements
  • courts, tribunals, and regulators as agreed or authorised by law or our agreement with you
  • service providers, including but not limited to specialists and advisers who have been contracted to provide us with administrative, analytics, financial, compliance, insurance, research, and risk assessment services.
  • third-party app providers when you use our apps, communication systems, and trading platforms, which are provided to us by third parties.
  • auditors, contractors, or other advisers auditing, assisting with, or advising on any of our business purposes
  • our agents, team leaders, and all other authorised personnel
  • anyone authorised by you

We further provide third parties with the minimum required information in order to fulfil the requirements. Our platforms, including our website, may have links to external third-party websites. Please note, those third-party websites are not covered by this privacy policy, and those are not subject to our privacy procedures. In this stated scenario, check the privacy policy and practices of the third party.

We further assure you that we do not sell or rent your personal information or data and do not use it for any unauthorised use at any stage.

Data keeping time period

We keep and hold all of your collected data from various means throughout the time period of the business relationship. However, after the termination of this business relationship, we do keep all of the information/data for at least five years after you cease to be a customer. Furthermore, this stated time period can further extend subject to the implemented regulations and laws.

Your rights

We provide you with the following rights under this privacy policy, which do not apply in all circumstances:

  • Confirmation that your personal information is being processed and access to your information, which is subject to the proof of identity given by you to enable us to locate the personal information you requested. Furthermore, due to legal privilege or adverse affect on another person’s right, we may not be able to provide you with the requested data.
  • Request the correction of your personal data that we hold subject to the approval from the relevant department of our company on the basis of reviewing the available data.
  • You have the right to request the erasure of your personal information where the personal information is no longer necessary for the purpose for which it was originally collected, we have been processing your personal information in breach of data protection laws, or it has to be erased in order to comply with a legal obligation.

If you have any queries, questions, or comments about this privacy policy or our use of your information, please feel free to contact us.